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Phone: 1-888-512-1209 | M-F 8-4:30pm CST
Phone: 1-888-512-1209 | M-F 8-4:30pm CST

Terms & Conditions

Acceptance of Terms

Welcome to the SpecializedRx website. By purchasing the products and/or using the services on this website, you agree to the Terms & Conditions herein which govern the use of this website.

SRx refers to SpecializedRx Products, LLC. and its affiliates.

Customer or Customers refers to authorized users of this website as determined by SRx.

Authorized User or Authorized Users of this website include retail pharmacists, recognized wholesalers and retailers of pharmaceutical goods and services.

Products include, but may not be limited to, chemicals in the form of pharmaceutical ingredients, which includes excipients, electromechanical equipment, reusable and disposable devices.

Services include, but may not be limited to, technical support services in the form of online formulations, customized formulations and technical questions and answers

Terms & Conditions of Acceptance

SRx reserves the right to change or amend these Terms & Conditions without notice and will not be liable for any losses caused as a result of these changes. SRx reserves the right, at its sole discretion, to limit, suspend or terminate any transactions, pending or ordered, with any User or Customer.

Dispute Resolution

The Customer agrees to resolve any dispute relating to the Terms & Conditions of sale of products and services by arbitration. In the event of a dispute, the Terms & Conditions of sale of product and services shall be governed and determined by the laws of the State of Minnesota, USA.

Termination of Account

SRx reserves the right, at any time, at its sole discretion, to suspend or terminate this website or any products or services provided therein. The Customer agrees that in the event of a suspension or termination of product and/or service, SRx shall not be held liable for any damages resulting from said suspension and/or termination.

Customers’ use of and participation in this website is a privilege granted by SRx and subject to SRx’s sole discretion. SRx reserves the right at any time to suspend or terminate an Authorized User from using this website for any reason, at its sole discretion. Notwithstanding the foregoing, SRx will terminate any Customer or User should it be determined said Authorized User is in violation of State or Federal law in the USA, Provincial or Federal law as appropriate worldwide.

The Customer agrees that in the event of the termination of these Terms & Conditions by either party, the Customer shall be billed immediately for Products shipped prior to the effective date of termination of these Terms & Conditions, and that all Products purchased shall be payable immediately upon receipt of invoice.

Delivery, Claims, Delays, and Returns

At SpecializedRx, we make it a priority to ensure that each order is packaged and shipped correctly with a tracking number.

To maintain the exceptional quality of our products and conform with regulations set forth by the FDA, we are unable to accept returns of any articles.

Please inspect your order and in case of damage, shortage, or mis-shipment which you should report it to one of Customer Service Representatives immediately.

  • If damaged in transit, the carrier must perform an inspection. Do not accept shipment until carrier makes a damage notation on the delivery slip.
  • Keep containers and packaging materials for inspection.
  • Any claim for damage or shortage must be made within THREE working days of receipt goods.
  • SpecializedRx does not accept 3rd party returns.

All returns due to damage, shortage, or mis-shipments, require a Return Material Authorization (RMA) number. Without an RMA number displayed prominently on the package, the shipment will be refused and returned to the Customer at their expense.

    SRx assumes no responsibility or liability for loss or damage by reason of delay or inability to ship for any reason. Any errors, discrepancies or damaged goods, upon their receipt, must be reported within two THREE business days following delivery.

    The Customer agrees that SRx is not responsible for shipment delays or failure to ship due to product or material shortages, strikes or labor disputes, transportation delays, manufacturer shortages or delivery disruptions, force majeure or catastrophic events, fire, seasonal supply disruptions, or other causes beyond the reasonable control of SRX.

    Non-refrigerated items will be delivered by way of standard ground service. All goods requiring refrigeration will be shipped in accordance with manufacturers’ recommendations by way of next-day air service at customer expense.

    Shipping & Delivery

    Orders are typically shipped the same day if ordered before 3:00pm CST. Orders placed after that time, ship the next business day. All shipping rates are calculated at the time of checkout. The free shipping offer ships ground by a carrier determined by SRx. Free shipping only applies to shipments within the contiguous United States.

    Bulk or extra large orders may not ship same day. Please verify ship dates with your account rep when placing orders or contact customer support prior to placing online orders.

    All orders will receive a tracking number via email when the order has shipped.

    All orders with a PO Box address will ship USPS.

    Privacy Policy

    This privacy policy sets out how SRx uses and protects any information that you give us while using this website. SRx is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. SRx may change this policy from time to time by updating this page.

    What we collect

    We may collect the following information:

    • Name
    • Contact information including email address
    • Demographic information such as post code, preferences and interests
    • Other information relevant to customer surveys and/or offers

    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

    If you believe that any information we are holding on you is incorrect or incomplete, please write too or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.