Refund policy

SRx takes great pride to pack and ship all orders accurately and efficiently.

Please inspect your order thoroughly upon receipt, and in case of damage or shortage, you must report it immediately to our Customer Service Representative.

SRx will accept Products returned by Customers if, and only if, the following conditions are met:

• If damaged in transit, the carrier must perform an inspection. Do not accept shipment until carrier makes a damage notation on the delivery slip/way bill.
• In the case of the return of a Product, SRx requested that Customer retain all containers and packing material for inspection. Customer hereby agrees that Customer has two (2) business days from time of receipt of delivery to submit a Return Goods Authorization (RGA) Form.
• No insurance is made on shipments by SRx, unless arranged by Customer prior to shipping.
• Any claim for damage or shortage must be made within two (2) business days of receipt of goods.

SRx assumes no responsibility or liability for loss or damage by reason of delay or inability to ship for any reason. Any errors, discrepancies or damaged goods, upon their receipt, must be reported within two (2) business days following delivery.

The Customer agrees that SRx is not responsible for shipment delays or failure to ship due to product or material shortages, strikes or labor disputes, transportation delays, manufacturer shortages or delivery disruptions, force majeure or catastrophic events, fire, seasonal supply disruptions, or other causes beyond the reasonable control of SRX.

All returns require a Return Material Authorization (RMA) number. Without an RMA number prominently on the package, the shipment will be refused and returned to the Customer at their expense.

SRx will not accept returns after 30 days. Returns are subject to a 20% re-stocking fee where applicable.

Non-refrigerated items will be delivered by way of standard ground service. All goods requiring refrigeration will be shipped in accordance with manufacturers’ recommendations by way of next-day air service.

In order to preserve the quality of our Products, to conform to cGMP standards in the United States, SRx is unable to accept returns on the following items: expired products, dangerous goods, refrigerated products, tampered products or original seals broken, damaged, used or altered in any way and special or bulk orders.